Appointment Policy

Effective March 2018

To best serve everyone,
- We DO accept walk-ins, but appointments are preferred because our schedule fills-up quickly
- Please arrive 5-10 minutes before scheduled time
- You must notify us if you will be late
- If you do not notify us, the appointment will not be held and will be taken as a walk-in
- If you arrive more than 10 min late (even with notification), your appointment may not be held and will be taken as a walk-in, depending on availability.
We appreciate your cooperation.

Deposit Policy

Effective March 2018

Deposits are required for
- all appointments totaling $100 or more
- any service that calls for a private room (massage, facial, body waxing, lash extensions, etc)
- all appointments for which a specific staff member is requested
Deposits will be deducted from the total cost of your appointment at checkout.
Deposit Amounts: $20 deposit for appointments totaling $1-100 (only needed for private room services)
$30 deposit for appointments totaling $101-150
$40 deposit for appointments totaling $151-299
$50 deposit for appointments totaling $300+
$20 deposit for appointments booked with a specific staff member

Refund Policy

This is applied both for deposits and services paid in full:
- Appointment booked ahead of time (days or weeks before)
-100% refund if you cancel more than 24 hours prior to appointment time
- No refund if you cancel less than 24 hours prior to appointment time
- Appointment booked on the same day:
- 100% refund if you cancel 3 or more hours prior to appointment time
- No refund if you cancel less than 3 hours prior to appointment time
- Appointments just booked 1-2 hours prior to cancellation (either on same day or different day)
- 100% refund if cancelled for emergency or change of mind